Return & Refund Policy

1. Return Conditions and Timeframes

The Company stands behind the craftsmanship and performance of its premium golf apparel. If a customer is not completely satisfied with a purchase, eligible items may be returned or exchanged within thirty (30) calendar days from the date of delivery.

To qualify for a full refund or exchange, all merchandise must meet the following strict standards of product care:

  • Apparel must be returned in its original, unworn, unwashed, and unaltered condition.

  • All original product tags, labels, and packaging components must remain fully intact and attached to the garment.

  • Items must be free of any cosmetic marks, makeup, sunscreen, deodorant, fragrance, or animal hair.

2. Specialized Golf Product Exclusions and Guidelines

To protect inventory integrity, certain product categories are subject to specific restrictions:

Custom Embroidery and Personalized Merchandise

To accommodate golf clubs, corporate groups, and tournament organizers, the Company provides bespoke embroidery and personalization services.

  • Custom-embroidered apparel, personalized golf bags, and bespoke golf gloves are strictly non-returnable and non-exchangeable.

  • All personalized and customized sales are final from the moment of order placement.

  • Exceptions are granted solely in cases of verified manufacturing defects or order fulfillment errors on behalf of the Company.

Sale and Final Sale Merchandise

  • Promotional Sale Items: Items purchased at a discounted promotional price remain eligible for return within thirty (30) days of delivery, subject to standard return conditions.

  • Final Sale Items: Items explicitly marked as "Final Sale" at the time of checkout are sold as-is and are ineligible for return, refund, or exchange under any circumstances.

Gift Cards and Gifts with Purchase

Gift cards are non-refundable and cannot be redeemed for cash, except where required by law. Complimentary gifts received with a purchase must be returned alongside the qualifying merchandise to receive a full refund; otherwise, the retail value of the promotional gift will be deducted from the final refund.

3. Return Shipping Fees and Methods

  • Self-Funded Returns: Customers are required to ship the return independently at their own expense using a trackable shipping carrier. The Company recommends purchasing shipping insurance for high-value items, as the Company cannot guarantee receipt of self-shipped packages. Original shipping charges paid at the time of purchase will be refundable.

4. Refund Processing and Financial Timelines

Once a return package is delivered to the Company's fulfillment facility, it undergoes a meticulous physical inspection to verify compliance with the conditions outlined above.

  • Inspection & Processing: Please allow up to seven (7) to ten (10) business days from package delivery for the returns department to process the transaction.

  • Notification: Upon approval or rejection of the returned merchandise, the customer will receive an automated email notification.

  • Fund Release: Approved refunds will be issued to the original payment method used during the initial purchase. Depending on the policies of individual financial institutions, please allow an additional three (3) to ten (10) business days for the funds to reflect on bank statements.

5. Contact Information and Customer Support

For inquiries regarding return eligibility, defect evaluations, or to initiate a return request, please contact the customer support team:

  • SCRMBL Golf LLC

  • Customer Support Email:

    scrmbl@scrmbl4bogey.com